join77 Privacy Policy

1.1 Registration Data Required

When you create a join77 account, we collect the following information:

• Full name as it appears on your government-issued identity document
• Date of birth (to verify that you meet the 21+ age requirement)
• Email address or mobile number used as your primary contact method
• Username and hashed password
• Residential address (city, district, and division within Bangladesh)
• Preferred payment method (e.g., bKash, Nagad, Rocket, or Upay account number)

1.2 Identity Verification Data KYC

As part of our Know Your Customer (KYC) process, we may collect copies of:

• National Identity Card (NID) or passport or driving licence
• Proof of address documentation (utility bill, bank statement, or similar)
• Selfie photograph or video for liveness verification where required

KYC documents are stored securely and retained only for as long as required by applicable anti-money laundering obligations.

1.3 Transaction Data Financial

We record details of all financial transactions on your account, including deposit amounts, withdrawal requests, bet stakes, game results, bonus credits, and account balance history. This data is maintained for fraud prevention, dispute resolution, and compliance purposes.

1.4 Technical and Usage Data Automatic

When you access the Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Session timestamps, pages visited, and features used
• Crash reports and error logs to support platform stability

This data is used solely for security monitoring, fraud detection, and improving the Platform's performance.

1.5 Support Communications Optional

When you contact the join77 support team, we retain a record of the correspondence, including your contact details and the content of the communication. This helps us resolve your queries accurately and maintain continuity of service across multiple interactions.

2.1 Account Operation and Service Delivery

We use your registration and transaction data to create and maintain your account, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, authenticate your login sessions, apply bonuses and promotions to your account, and deliver the full range of casino and sports betting services available on the join77 Platform.

2.2 Identity Verification and Compliance

We process KYC data to verify your identity and age, to satisfy anti-money laundering (AML) obligations, and to screen against sanctions and politically exposed persons (PEP) lists where required. This processing is necessary for us to operate the Platform lawfully and to protect the integrity of the financial transactions passing through it.

2.3 Fraud Prevention and Security

Technical and usage data, combined with transaction history, is analysed to detect suspicious account activity, identify potential fraud, prevent money laundering, and protect both players and join77 from financial crime. Accounts flagged by automated or manual review may be suspended pending investigation. join77 cooperates with law enforcement agencies where required.

2.4 Responsible Gaming

We use behavioural and transaction data to monitor for signs of problem gambling, to enforce player-set limits and self-exclusion requests, and to fulfil our responsible gaming commitments. Where our monitoring suggests a player may be experiencing difficulties, our support team may make proactive contact in line with our Responsible Gaming policy.

2.5 Platform Improvement and Analytics

Aggregated, anonymised usage data is used to understand how players navigate the Platform, which games and markets are most popular, and where technical issues most commonly arise. This helps us prioritise improvements and maintain a high-quality experience for all join77 players. No individually identifiable data is used for analytics purposes.

2.6 Customer Support

We use your account data and support correspondence to respond to your queries, investigate complaints, and resolve disputes. Support interactions are logged and may be reviewed for quality assurance and training purposes. All support is delivered in English on Bangladesh Standard Time (BST, UTC+6).

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. join77 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in between sessions, remember your preferences, and maintain the security of your account.

3.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These cannot be disabled without preventing core features such as login and payment processing from working.
• Security cookies: Used to detect fraudulent sessions, rate-limit login attempts, and protect your account against unauthorised access.
• Analytics cookies: Used to collect aggregated data about how the Platform is used, in order to guide improvements. These cookies do not identify you personally.
• Preference cookies: Store your language, notification, and display preferences so that they persist between sessions.

3.3 Managing Cookies

You may control cookie settings through your browser or device settings. Please note that disabling essential or security cookies may prevent you from accessing certain features of the Platform, including your account balance and payment functions. join77 does not use cookies to serve third-party advertising or to track your activity on external websites.

4.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary payment data with our approved payment partners, including bKash, Nagad, Rocket, and Upay. These partners are contractually bound to process your data only for the purpose of executing the specific transaction requested and to maintain appropriate security standards.

4.2 Identity Verification Providers

KYC document data is shared with third-party identity verification providers to confirm the authenticity of submitted documents and to screen against relevant compliance databases. These providers act as data processors under our instruction and are not permitted to use your data for their own purposes.

4.3 Game Content Providers

Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session tokens or anonymised player identifiers in order to deliver their games within the Platform. These studios do not receive your name, contact details, or payment information.

4.4 Legal and Regulatory Disclosure

join77 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.

5.1 Active Accounts

While your join77 account remains active, we retain all account data, transaction history, and correspondence necessary to operate your account and provide continuous access to the Platform's services. You may request access to any data held about you at any time.

5.2 Closed Accounts

Following the closure of a join77 account — whether initiated by you or by join77 — we retain personal data for a period of five years from the date of closure. This retention period reflects applicable anti-money laundering recordkeeping obligations. After the retention period has elapsed, your data will be securely deleted or anonymised.

5.3 Self-Excluded Players

Where a player has applied for self-exclusion, we retain sufficient data to enforce the exclusion and to prevent the player from re-registering during the exclusion period. This data is maintained for the full duration of the exclusion and for a reasonable period thereafter, to protect the player's welfare.